OneAccount Customer Identification Program

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

Acceptable forms of photo identification are unexpired government-issued documents.

Valid documents include:*passport

  • State-Issued Driver's Licensedriver-license
  • Passport (showing the passport number, country of origin and signature)
  • State-Issued Identification Card
  • Permanent Resident Card
  • Certificate of U.S. Naturalization
  • U.S. Issued Visa
  • Mexican Consular Card

For your convenience, we have created several ways for you to verify your identity.

Your options are:

  • Upload images of required identification safely and securely by logging in to your Higher One profile.

Upload documents by using the 'Upload ID Documentation Now' message box on the homepage.

  • Submit documentation through EasyHelpSM—Higher One's interactive FAQ database.

Log in to your Higher One profile and fill out the form in the 'Email Support Team' tab to submit your documentation.

  • Send your documentation to Higher One directly.

Please download our easy CIP Processing Form and follow the instructions to send this information to Higher One.

Place your photocopy in an envelope and mail your ID documentation to:

Higher One
Attn: CIP
105 Munson St
New Haven, CT 06511

Need more information on submitting your identification, or the types of documents accepted?

Visit EasyHelpSM and search 'CIP' or contact Higher One Customer Service.

*In some cases, additional documentation may be required to complete the verification of your identity. Please log in to your Higher One profile to review the documents you are required to submit.

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