An entire universe of ways to get it done.

No need to go to a branch! We come to you, with a variety of ways to get it done. Just choose how you want to get in touch with us by clicking around the circle below.

Easy Help^SM
You can email our customer care agents by logging in to your account and clicking on EasyHelp. Then simply complete the Ask a Question form and your note will be sent securely to us.
Twitter
Tweet us @AskHigherOne! We're available M-F 9am-6pm ET to answer your questions. Remember, Twitter is a public space so never share any sensitive information!
Facebook^®
This Facebook Page is specifically designed to deliver news, promotions, and announcements. Customer service questions, account and refund-related questions should be directed to one of our service channels, such as EasyHelp or @AskHigherOne on Twitter.
Mobile
Mobile Alerts - On the go and on demand text alerts sent to your text messaging-enabled phone. Sign up now to customize your alerts

Higher One Mobile App - It's like having a branch everywhere you go. The Higher One Mobile App is currently available for Android devices.

Mobile Web - An optimized online banking experience for your smartphone or tablet.

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EasyHelp

Find answers to common questions easily!

Let's Talk!

Customer Care Phone Number:

1-866-309-7454
1-866-309-7452
(Hours of Operation Monday - Friday from 8 a.m. to 11 p.m. Eastern Time)

Automated Services Line

Available 24 hours a day, 7 days a week.

Higher One by mail:

115 Munson Street
New Haven, CT 06511